Lifetime Warranty & Repairs

Lifetime Repairs:

• Jewelry often experiences wear and tear over time. Our warranty covers repairs, including but not limited to:

• Stone resetting.

• Prong adjustments or replacements.

• Fixing damage caused by daily wear.

• Resizing.

• We will lovingly repair your jewelry as needed for as long as you own it.

• A nominal shipping fee will be charged to return your jewelry safely.

Complime-ntary Cleaning & Inspections

• You can send your jewelry to us at any time for a thorough cleaning and inspection.

• This service ensures your piece sparkles beautifully and remains in top condition.

• A nominal shipping fee will be charged to return your cleaned and inspected jewelry safely.

Stone Replacem-ent:

• If a smaller stone becomes damaged or falls out, we’ll repair or replace it under warranty.

• However, for center or focal stones valued over $500, replacement is not covered. We recommend insuring these pieces for protection against loss or damage.

One-of-a-Kind and Unique Stones:

• If your jewelry features unique or one-of-a-kind stones, we will do our best to replace them with a comparable option in the event of damage or loss. However, slight variations in color, cut, or type may occur due to availability.

Excluded Stones – Opals and Turquoise:

• Due to their delicate nature, opals and turquoise are excluded from warranty coverage. These stones are fragile and often irreplaceable.

• Care Tips for Opals and Turquoise:

  • Remove these pieces before bathing, exercising, cooking, or cleaning.

  • Avoid exposure to household chemicals and beauty products.

  • Clean using a soft toothbrush, mild soap, and warm water. Never use ultrasonic cleaners.

Repairs by Other Jewelers:

• Our warranty becomes void if another jeweler performs repairs, resizing, or alterations on your jewelry.

• The only exception is plating white gold locally if you prefer the stark white finish of plated white gold over its natural warm tones.

Beyond Normal Wear and Tear:

• Jewelry that requires extensive repairs beyond normal wear (e.g., intentional damage or misuse) may incur additional labor and material costs.

• We will notify you in advance if repairs fall outside the warranty scope.

Shipping Costs:

• Customers are responsible for shipping costs to and from our studio for cleaning, inspection, and repair services.

• International customers must cover additional import fees, customs charges, and taxes.

Submit a Repair Request:

• Contact on admin@preecioso.com to schedule your service and pay for return shipping.

Inspection and Intake Report

• Once your piece arrives at our studio, our repair specialists will inspect it thoroughly.

• We will create an intake report, documenting the current condition of the piece and any necessary repairs. You’ll receive a copy of this report for transparency.

Covered Repairs:

• Repairs under warranty will be completed automatically. Covered services include:

  • Replacing or resetting stones.

  • Prong tightening, repairs, or replacements.

  • Resizing or reinforcing thin areas of the band.

Approval for Additional Work:

• If the required work falls outside the warranty scope, we’ll provide a detailed cost breakdown.

• Repairs will only proceed with your approval.

Completion and Return Shipping:

• Once repairs are complete, we’ll package your jewelry securely and ship it back to you.

Center Stones Over $500:

• While we’ll reset center stones as part of the warranty, replacing them is not included.

• We recommend insuring your jewelry to protect against loss or damage to center stones.

Unique Stones:

• In rare cases, we may be unable to replace limited-edition or one-of-a-kind stones. If an exact match is unavailable, we’ll provide alternatives for your approval.

Complimentary Appraisals:

• We provide free appraisals for pieces valued over $3,000 at the time of purchase.

• Additional appraisals can be requested within one year of purchase. After one year, appraisal fees may apply.

Reappraisals for Insurance:

• We recommend insuring your fine jewelry.

• Upon request, we will reappraise your piece every five years to reflect market value, ensuring your insurance remains up to date.

​

​

​

At Preecioso, we’re deeply invested in ensuring your jewelry remains beautiful and functional for a lifetime. If you have questions or need assistance, please contact us:

📧 Email: admin@preecioso.com